Help Centre

Application and Requirements

What are the eligibility criteria to become a Habeeye Merchant?

To become a Habeeye Merchant, you can start by downloading the merchant app and complete the application.

How long does the merchant application review process take?

The review process duration may vary but usually takes a few days to assess your application.

What documents do I need to submit during the application process?

The eligibility requirements usually involve having a registered business in Somaliland and being able to present a business license issued by the Ministry of Trade to verify your business operations, offering high-quality products, and complying with Habeeye's terms and conditions. For more detailed information, please visit our terms and conditions.

What is the commission structure for Habeeye Merchants?

Habeeye operates on a commission-based model where a 10% fee is applied. Detailed information regarding the commission structure can be accessed on our general terms & conditions and through the merchant application process.

Do I need to have prior online selling experience to become a Habeeye Merchant?

While prior online selling experience can be beneficial, it is not always a requirement. Habeeye welcomes new and experienced sellers who meet the necessary criteria.

Do I need to have a certain number of products to start selling on Habeeye?

While there is no specific minimum requirement for the number of products, having a variety of offerings can enhance your store's appeal to customers. Please reach out to our merchant team for insights.

Store Management

How can I expand my reach and attract more customers on Habeeye?

Expand your reach and attract more customers on Habeeye by promoting your products through social media, participating in marketing campaigns, and offering discounts or deals.

How can I manage my store and product listings effectively?

Manage your store and product listings effectively by using the seller dashboard on Habeeye and the merchant app on your portal or smartphone.

What are the requirements to list products on Habeeye?

The requirements to list products on Habeeye include providing accurate product information and high-quality images

Discover more about our key features or contact our Merchant team for additional information.

Can I run promotions or sales for my products on Habeeye?

Merchants can run promotions or sales for their products on Habeeye to attract more customers. Please contact our merchant team if you have any questions or require additional information regards to sales and promotions.

How can I resolve disputes with customers regarding orders?

Resolve disputes with customers regarding orders by communicating openly, offering solutions, and seeking a mutually satisfactory resolution. Please contact our merchant team if you have any questions or require additional information regards to disputes

How does the order fulfilment process work for merchants?

The order fulfilment process for merchants involves receiving orders, preparing products for shipment, and coordinating delivery with logistics partners.

Can I sell handmade or customized products on Habeeye?

We welcome unique and handmade products from merchants. If you offer customized or personalized items, ensure they meet quality standards and are accurately represented in your listings.

Discover more about our key features or contact our Merchant team for additional information.

What reporting tools are provided to track sales and performance?

Utilize our integrated built in reporting tools to gain a thorough grasp of essential metrics and insights, enabling you to make informed decisions, track your store's performance, optimize marketing strategies, boost customer satisfaction, and drive your business growth to unprecedented levels.

Discover more about our key features or contact our Merchant team for additional information.

Payments & Support

What payment methods can I use?

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What should I do if the payment is not accepted?

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Can I purchase from outside the US or Canada?

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Can I change the shipping address?

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