Help Centre

Order Management

How do I place an order on Habeeye?

To place an order on Habeeye, simply browse the products, select the items you wish to purchase, and proceed to checkout.

What payment methods are accepted on Habeeye?

Habeeye customers can securely make instant payments using the eDahab mobile wallet and utilize the Habeeye wallet feature to earn loyalty points.

Can I track the status of my order?

Yes, you can easily track the status of your order by logging into your Habeeye account and checking the order status.

I wish to provide feedback on the status of my order

Your feedback on the status of your order is highly appreciated. Feel free to share any comments or suggestions with us as we strive to enhance your shopping experience with us.

How can I contact customer support for assistance?

You can easily contact our customer support team through the live chat on our app for any assistance you may need.

Report an Incident

To report a incident with a Habeeye merchant or delivery partner, please reach out to our dedicated customer support team. Your feedback is valuable in helping us improve our services.

Product Delivery

Why is it necessary for the delivery partner to photograph my items?

The delivery driver may take photos of your items for verification followed by a One Time Verification Pin for quality assurance purposes. This helps us ensure that the correct items are delivered in good condition and provides transparency throughout the delivery process.

What is causing the delay in my order delivery?

We understand the frustration of order delivery delays. Contact us, and we will assist you in resolving the issue promptly.

How does the return and refund process work?

To initiate the return process and explore refund options, customers are required to contact our merchant partners directly. This involves discussing the return procedure and determining the available refund options with the respective merchants, please contact our customer support team for assistance and further instructions.

The delivery partner failed to deliver my order

If the delivery partner failed to deliver your order, we sincerely apologize for the inconvenience caused. Kindly inform us so we can investigate and take appropriate actions.

What should I do if I receive a wrong or damaged item?

If you receive a wrong or damaged item, please contact our customer support team for assistance and further instructions.

Is there a minimum order requirement for delivery?

There is no minimum order requirement for delivery on Habeeye, enjoy shopping without restrictions.

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